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“I wanted to take the time to thank you and your team for the outstanding service provided the AAAA over the past 7 years. As we start our 8th year together I wanted to point out how happy we are with the relationship that has grown between our companies.” James E. Rich
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Maintenance Agreements Providing ongoing maintenance for hardware is both time-consuming and unpredictable. An attractive alternative to providing in-house maintenance for physical IT assets is to enter a maintenance agreement with an outside firm. At CIS, we have a multitude of such arrangements available in order to ensure that your company’s assets are covered in the manner that you need. One example of a common maintenance agreement we enter into is an annual printer maintenance contract. Provided an inventory of on-site printers, we will provide a locked-in cost for all maintenance for a one-year period. This includes all parts and labor and guarantees a lightning-fast response time of 4 hours or less. There are a number of advantages to this program. Valuable time is not taken away from your IT staff in order to perform routine printer maintenance. The cost for the entire year is fixed, making budgeting much easier. Additionally, if we cannot repair a printer within 24 hours, we will provide a replacement until we can; if we cannot repair it at all, the replacement is yours to keep. Of course, we do not just cover printers! Desktops, servers, laptops, and other IT assets can be covered under similar arrangements, ensuring that your maintenance costs are fixed, and your IT staff is free to work on other things. Get in touch with us today, and we’ll prepare a quote for total coverage! Read about why firms should outsource their I.T.
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