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Support Services

Since CIS' founding, the core of our day-to-day operations have always been on-call service and support for our contracted clients. CIS maintains an unrivaled reputation for our support services, a fact demonstrated by our annual client retention rate, which has been over 90% for over sixteen consecutive years. CIS provides our clients with Service Level Agreements that guarantee response time for reported issues, provides hardware maintenance programs contracted on a yearly basis, as well as a host of managed service offerings to help simplify, and lessen the expense of, IT operations. Additionally, CIS provides consultative services around supported solutions. CIS architects and engineers work closely with both IT staff and line of business owners in a client’s environment, to examine their challenges and business requirements, in order to recommend the ideal solution for each client’s individual needs. The CIS Service Team is the ideal resource for all IT needs from conceptualizing and designing a project, to installation and implementation, to after-care and support.

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